Virtru Platform Status

All Systems Operational

Virtru Corporate Website Operational

Virtru Secure Email Clients Operational

Virtru Secure Reader Operational

Virtru Secure Share Operational

Hosted Gateway Operational

Google Drive Operational

Administrative and Control Features Operational

Virtru Control Center Operational

New User Provisioning & Payments Operational

Revoke Operational

Forwarding Control Operational

Expiration Operational

PDF Watermarking Operational

DLP Operational

Directory Syncronization Operational

Vault Operational

Audit Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

System generated emails not sending

Resolved - This incident has been resolved.
Apr 24, 13:21 UTC

Update - Everything is operational, but we are continuing to monitor the situation.
Apr 23, 22:43 UTC

Monitoring - Mail sending is improving. We are closely monitoring the situation and working to ensure all systems return to normal.
Apr 23, 22:10 UTC

Identified - We have received reports of system generated emails not delivering. This issue impacts most system generated emails (sent from virtru.com), including:
- Verification emails
- Activation Emails
- Secure Share Emails

The issue does NOT impact delivery of emails sent by Virtru customers via the Gmail Chrome Extension, Outlook Extension and Add-in, or Virtru Gateways.

The issue is tied to an outage at SendGrid (https://status.sendgrid.com/). We are monitoring the situation closely and actively investigating alternatives.

We'll provide another update as soon as we have one.
Apr 23, 21:56 UTC

Apr 23, 2025

Issues Accessing Secure Share

Resolved - This incident has been resolved.
Apr 23, 16:55 UTC

Monitoring - A fix has been implemented. We are monitoring the situation to ensure the issue is fully resolved.
Apr 23, 15:59 UTC

Identified - We have identified an issue in Secure Share where users are getting a blank page on login/logout. This issue is only affecting customers who have both a custom subdomain AND have added text on the Custom Branding page.

We've identified the root cause and are working to resolve it ASAP. We'll provide another update as soon as we have one.
Apr 23, 15:30 UTC

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.