All Systems Operational
Virtru Corporate Website ? Operational
Virtru Secure Platform Clients ? Operational
Virtru Secure Reader ? Operational
Hosted Gateway ? Operational
Administrative and Control Features Operational
Virtru Dashboard Operational
New User Provisioning & Payments Operational
Revoke Operational
Forwarding Control Operational
Expiration Operational
PDF Watermarking Operational
DLP Operational
Directory Syncronization Operational
Vault Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 4, 2020

No incidents reported today.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020
Resolved - The incident is resolved, and all Virtru systems are operational. Please let us know if you experience anything unexpected.
May 30, 19:29 UTC
Monitoring - A fix has been implemented and we are Monitoring our fixes. There may be some instances where performance is degraded, we will be working on this until the issues is marked resolved.
May 30, 17:31 UTC
Identified - We have identified the issue, and are working on a fix. At this time Encrypt and Decrypt are working, but inconsistently. More updates to come.
May 30, 17:09 UTC
Investigating - We are back to investigating again, our service was back up recently, but is back down again. We are back to investigating, and will be updating this status page throughout the incident. Encryption and Decryption are currently both down, this includes all of our clients, including Gateway.

Gateway messages that should encrypt, will queue up for a period of time, then bounce until we resolve the ongoing issue.
May 30, 16:56 UTC
Monitoring - We have identified the issue and put in a fix, we will continue to monitor for additional degraded service before resolving the issue. If you have experience any issues feel free to reach out to our support, at support@virtru.com.
May 30, 15:35 UTC
Update - We are continuing to investigate the issue, and will keep this page up to date. We hope to have this resolved as soon as possible. Encryption and Decryption are currently both down, this includes all of our clients, including Gateway.

Gateway messages that should encrypt, will queue up for a period of time, then bounce until we resolve the ongoing issue.
May 30, 14:22 UTC
Investigating - Virtru is currently investigating a backend service outage, further details to follow.
May 30, 11:38 UTC
May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.