Virtru Platform Status

All Systems Operational

Virtru Corporate Website Operational

Virtru Secure Platform Clients Operational

Virtru Secure Reader Operational

Hosted Gateway Operational

Administrative and Control Features Operational

Virtru Dashboard Operational

New User Provisioning & Payments Operational

Revoke Operational

Forwarding Control Operational

Expiration Operational

PDF Watermarking Operational

DLP Operational

Directory Syncronization Operational

Vault Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 4, 2020

No incidents reported today.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

Virtru Backend Service Outage

Resolved - The incident is resolved, and all Virtru systems are operational. Please let us know if you experience anything unexpected.
May 30, 19:29 UTC

Monitoring - A fix has been implemented and we are Monitoring our fixes. There may be some instances where performance is degraded, we will be working on this until the issues is marked resolved.
May 30, 17:31 UTC

Identified - We have identified the issue, and are working on a fix. At this time Encrypt and Decrypt are working, but inconsistently. More updates to come.
May 30, 17:09 UTC

Investigating - We are back to investigating again, our service was back up recently, but is back down again. We are back to investigating, and will be updating this status page throughout the incident. Encryption and Decryption are currently both down, this includes all of our clients, including Gateway.

Gateway messages that should encrypt, will queue up for a period of time, then bounce until we resolve the ongoing issue.
May 30, 16:56 UTC

Monitoring - We have identified the issue and put in a fix, we will continue to monitor for additional degraded service before resolving the issue. If you have experience any issues feel free to reach out to our support, at support@virtru.com.
May 30, 15:35 UTC

Update - We are continuing to investigate the issue, and will keep this page up to date. We hope to have this resolved as soon as possible. Encryption and Decryption are currently both down, this includes all of our clients, including Gateway.

Gateway messages that should encrypt, will queue up for a period of time, then bounce until we resolve the ongoing issue.
May 30, 14:22 UTC

Investigating - Virtru is currently investigating a backend service outage, further details to follow.
May 30, 11:38 UTC

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.