Investigating - We have been made aware of errors and issues with Virtru when used on Comcast Business Internet. The issue appears to be on the Comcast side and we are attempting to get clarity from them on why this is occurring and what we can do to prevent it.

We recommend impacted accounts take the following action:
Add all Virtru required endpoints to the Allow List in your Comcast Business and/or SecurityEdge account. A list of Virtru endpoints can be found here: https://support.virtru.com/hc/en-us/articles/115004987954

While this is not an issue with the Virtru platform, we will continue to provide updates here and assist all impacted customers as best we can. We also recommend all impacted users notify Comcast so they can prioritize this issue accordingly on their side.
Sep 20, 20:02 UTC
Virtru Corporate Website ? Partial Outage
Virtru Secure Platform Clients ? Partial Outage
Virtru Secure Reader ? Operational
Hosted Gateway ? Operational
Administrative and Control Features Operational
Virtru Dashboard Operational
New User Provisioning & Payments Operational
Revoke Operational
Forwarding Control Operational
Expiration Operational
PDF Watermarking Operational
DLP Operational
Directory Syncronization Operational
Vault Operational
Audit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2021

No incidents reported today.

Sep 20, 2021

Unresolved incident: Reports of Virtru not working on Comcast Business Internet.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.