Investigating - We have been made aware of errors and issues with Virtru when used on Comcast Business Internet. The issue appears to be on the Comcast side and we are attempting to get clarity from them on why this is occurring and what we can do to prevent it.

We recommend impacted accounts take the following action:
Add all Virtru required endpoints to the Allow List in your Comcast Business and/or SecurityEdge account. A list of Virtru endpoints can be found here: https://support.virtru.com/hc/en-us/articles/115004987954

While this is not an issue with the Virtru platform, we will continue to provide updates here and assist all impacted customers as best we can. We also recommend all impacted users notify Comcast so they can prioritize this issue accordingly on their side.
Sep 20, 20:02 UTC