All Systems Operational
Virtru Corporate Website ? Operational
Virtru Secure Email Clients ? Operational
Virtru Secure Reader ? Operational
Virtru Secure Share Operational
Hosted Gateway ? Operational
Google Drive Operational
Administrative and Control Features Operational
Virtru Control Center Operational
New User Provisioning & Payments Operational
Revoke Operational
Forwarding Control Operational
Expiration Operational
PDF Watermarking Operational
DLP Operational
Directory Syncronization Operational
Vault Operational
Audit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 28, 2024

No incidents reported today.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024
Resolved - After monitoring the situation closely over the weekend, the issue appears to be resolved.

We still plan to release an updated version of Virtru for Gmail this week. That way, once Google re-releases their planned update on March 11th, no users should experience any adverse behavior with Virtru.

If you have any further questions or concerns, please reach out to Virtru Customer Support.

Feb 20, 15:39 UTC
Monitoring - We believe the issue should be resolved for most impacted within the next hour.

After coordinating with Google, it appears they may have pushed a planned update to their Scheduled Release channel earlier than they initially communicated. Google is rolling that change back, which should resolve the issue for most users shortly.

In addition, Virtru has identified a potential fix and is testing it now. Once complete, we plan to submit it to Google and then release it once it is approved. That way, once Google re-releases their planned update, no users should experience any adverse behavior with Virtru.

We continue to monitor the situation closely and will provide another update if anything changes.

Feb 16, 21:27 UTC
Update - We are continuing to work on a fix for this issue. We are working 24/7 to resolve it and will continue to provide more updates as we have them.
Feb 16, 14:40 UTC
Identified - We have identified the root cause of the issue and are working to get a fix out as soon as possible.
Feb 15, 20:55 UTC
Update - We are still investigating the issue and working to resolve it ASAP.

We will continue to provide updates as soon as we have them.

Feb 15, 14:48 UTC
Investigating - We are currently investigating an issue where Virtru has disappeared for some users. Even though Virtru is installed, it won't show in the Gmail interface. This prevents the user from activating or using Virtru for Gmail.

Normal troubleshooting steps (cache clear, reinstall, etc.) do not seem to solve the problem for impacted users.

The issue does not seem to be impacting the vast majority of Gmail users at the moment, and no other Virtru products are impacted. However, given the severity of the issue, we want to ensure we address it as soon as possible. We will provide another update as soon as we have one.

Feb 14, 22:08 UTC
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Feb 15, 2024
Feb 14, 2024