All Systems Operational
Virtru Corporate Website ? Operational
Virtru Secure Platform Clients ? Operational
Virtru Secure Reader ? Operational
Hosted Gateway ? Operational
Administrative and Control Features Operational
Virtru Dashboard Operational
New User Provisioning & Payments Operational
Revoke Operational
Forwarding Control Operational
Expiration Operational
PDF Watermarking Operational
DLP Operational
Directory Syncronization Operational
Vault Operational
Audit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021
Resolved - Virtru for Chrome version 9.2.8 is now live. This release includes the patch to ensure Virtru will work when Google rolls their change back out.

At this point, the issue should be fully resolved for all impacted users. If you are still experiencing issues, please contact us at support.virtru.com.

Sincerest apologies for any inconvenience this caused you and your business.
Oct 22, 14:13 UTC
Update - We continue to await approval of the Virtru release in the Google Chrome Store. In the meantime, Google has rolled back their change, so this should resolve the issue for all impacted users.

We will continue to provide updates and leave this incident open until the Virtru release is published. However, there should currently be no more adverse impact. If you continue to experience issues please contact us at support.virtru.com
Oct 21, 13:07 UTC
Update - Google has informed Virtru that they intend to roll back the change that triggered this Virtru issue.

We still plan to release the fix as soon as it is approved. Our fix will work with both the new update Google made (and is now rolling back) and the previous state. That will ensure Virtru works in both scenarios moving forward.

We will continue to provide updates, but between Google's rollback and Virtru's upcoming release, we are hopeful the problem should be fully resolved shortly.
Oct 20, 19:58 UTC
Update - We are still awaiting Google's review and approval of the release with the fix. We will continue to provide updates.
Oct 20, 14:59 UTC
Update - We recently submitted a release with the fix to the Google Chrome Store for review. As soon as it is approved, we will publish the release and it should resolve the issue for all impacted users.

The review timeline for the Google Chrome Store can vary, but we will provide another update as soon as the review is complete.
Oct 19, 21:16 UTC
Update - We have engineered a potential fix for the issue and are now working to test it. Once the fix is through testing, we will submit a release (with the fix) to the Google Chrome Store.

We will provide another update as soon as we have one.
Oct 19, 17:56 UTC
Identified - We are currently working to resolve an issue where some delegated mailboxes are unable to activate in Gmail. This is leading to impacted users not receiving the activation email or receiving repeated activation failure error messages.

The Virtru engineering team has already identified the issue and is actively working to resolve it as soon as possible. We will provide another update as soon as we have one.
Oct 19, 13:31 UTC
Oct 21, 2021
Oct 20, 2021
Oct 19, 2021
Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.