Virtru Platform Status

All Systems Operational

Virtru Corporate Website Operational

Virtru Secure Platform Clients Operational

Virtru Secure Reader Operational

Virtru Secure Share Operational

Hosted Gateway Operational

Administrative and Control Features Operational

Virtru Control Center Operational

New User Provisioning & Payments Operational

Revoke Operational

Forwarding Control Operational

Expiration Operational

PDF Watermarking Operational

DLP Operational

Directory Syncronization Operational

Vault Operational

Audit Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 1, 2023

No incidents reported today.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

Virtru for Drive: Unable to Encrypt or Decrypt files

Resolved - This incident has been resolved.
May 27, 16:08 UTC

Monitoring - A fix has been released (v5.2.0). The issue should be resolved for all impacted users. We are monitoring the results.
May 27, 10:19 UTC

Update - The version with the fix (v5.2.0) has been submitted to the Chrome Store and is pending review.

As soon as it is approved, we will release it and provide another update. Thanks for your continued patience.
May 26, 20:04 UTC

Update - A fix has been completed internally and is being tested. As soon as the testing is complete, it will be submitted to Google for review and release.

We will provide another update as soon as possible.
May 26, 14:41 UTC

Update - We continue to work on a fix. Progress was made overnight and we hope to have a complete fix ready to test soon. We will provide another update as soon as we have one.
May 26, 13:23 UTC

Update - We have a partial fix complete and are working to address the remaining issues. Our engineers continue to work to resolve this as soon as possible.

We will provide an update tomorrow morning at the latest. If a fix is complete and released overnight, we will provide an update then.

Thanks again for your continued patience as we work to resolve this. Apologies for any inconvenience this issue has caused.
May 25, 20:34 UTC

Update - We are continuing to work on a fix for the issue and will provide another update as soon as we have one.
May 25, 17:53 UTC

Identified - The issue has been identified and we are working to patch it. We will provide another update as soon as we have one.
May 25, 15:33 UTC

Investigating - We are currently investigating an issue preventing users from encrypting or decrypting files in Virtru for Drive. We have initiated emergency fix procedures and are working to identify and resolve the issue as soon as possible.

No other Virtru products (such as the Gmail extension or O365 add-in) are impacted by this issue.

We will provide another update as soon as we have one.
May 25, 14:09 UTC

May 26, 2023

May 25, 2023

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.