We've concluded monitoring - the issue is now considered resolved. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new
Posted Sep 29, 2026 - 19:18 UTC
Update
We are continuing to monitor for any further issues.
Posted Sep 29, 2026 - 15:25 UTC
Monitoring
Yesterday afternoon (September 28th,) some users accessing Secure Reader experienced a loading page that did not progress to authentication options. Our team identified the issue and put a fix in place. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new